Difficult Conversations

Difficult Conversations Author Douglas Stone
ISBN-10 9781101496763
Year 2010-11-02
Pages 352
Language en
Publisher Penguin
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.

Thanks for the Feedback

Thanks for the Feedback Author Douglas Stone
ISBN-10 9780670922628
Year 2014-03-04
Pages 368
Language en
Publisher Penguin UK
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The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That's because while want to learn and grow, we also want to be accepted just as we are. Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life's blizzard of comments and advice with curiosity and grace. 'I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better' Daniel H. Pink, author of To Sell Is Human and Drive 'Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force' Adam Grant, Wharton professor and author of Give and Take Douglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.

Getting to Yes

Getting to Yes Author Roger Fisher
ISBN-10 9781448136094
Year 2012-06-07
Pages 240
Language en
Publisher Random House
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The world's bestselling guide to negotiation. Getting to Yes has been in print for over thirty years, and in that time has helped millions of people secure win-win agreements both at work and in their private lives. Including principles such as: Don't bargain over positions Separate the people from the problem and Insist on objective criteria Getting to Yes simplifies the whole negotation process, offering a highly effective framework that will ensure success.

How to Tell Anyone Anything

How to Tell Anyone Anything Author Richard S. Gallagher
ISBN-10 9780814410158
Year 2009
Pages 217
Language en
Publisher AMACOM Div American Mgmt Assn
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No one likes to be criticized. But when feedback is necessary whether it's with a boss, someone we manage, or another co-worker it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest thinking in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages. From telling a frequently late employee that we understand what happened (even as we negotiate for the problem to stop), to asking a rude co-worker what's bothering them (and by doing so, discovering the root of the problem), the book gives readers powerful insight into how we all react naturally to criticism and how to transform interactions that might become verbal tugs of war into collaborative, problem-solving sessions.

The Discomfort Zone

The Discomfort Zone Author Marcia Reynolds
ISBN-10 9781626560673
Year 2014-10-13
Pages 192
Language en
Publisher Berrett-Koehler Publishers
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You want people to stretch their limits, but your conversations meant to help them often fall flat or backfire, creating more resistance than growth. Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone—the moment when the mind is most open to learning—to prompt people to think through problems, see situations more strategically, and transcend their limitations. Drawing on recent discoveries in the neuroscience of learning, Reynolds shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns. Then, instead of being told, people see for themselves the insightful and often profound solutions to what is stopping their progress. The exercises and case studies will help you use discomfort in your conversations to create lasting changes and an enlivened workforce.

Crucial Conversations Tools for Talking When Stakes Are High Second Edition

Crucial Conversations Tools for Talking When Stakes Are High  Second Edition Author Kerry Patterson
ISBN-10 9780071772204
Year 2011-09-16
Pages 288
Language en
Publisher McGraw Hill Professional
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The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Effective Difficult Conversations

Effective Difficult Conversations Author Catherine Soehner
ISBN-10 9780838915271
Year 2016-11-11
Pages 128
Language en
Publisher American Library Association
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In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Having Hard Conversations

Having Hard Conversations Author Jennifer Abrams
ISBN-10 9781452295664
Year 2009-01-06
Pages 152
Language en
Publisher Corwin Press
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Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes

Surviving Dreaded Conversations How to Talk Through Any Difficult Situation at Work

Surviving Dreaded Conversations  How to Talk Through Any Difficult Situation at Work Author Donna Flagg
ISBN-10 9780071632492
Year 2008-10-15
Pages 224
Language en
Publisher McGraw Hill Professional
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The essential guide for managers and professionals dealing with difficult workplace conversations Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it’s firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.

Conversation the Sacred Art

Conversation  the Sacred Art Author Diane M. Millis
ISBN-10 9781594734748
Year 2013
Pages 154
Language en
Publisher SkyLight Paths Publishing
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Develop your capacity for greater presence in daily life and relationships. These inspirational stories, insights and spiritual practices from many faith traditions will unveil the deep, natural holiness waiting to be unlocked in everyday encounters.

Beyond Reason

Beyond Reason Author Roger Fisher
ISBN-10 9781101218877
Year 2005-10-06
Pages 256
Language en
Publisher Penguin
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“Written in the same remarkable vein as Getting to Yes, this book is a masterpiece.” —Dr. Steven R. Covey, author of The 7 Habits of Highly Effective People • Winner of the Outstanding Book Award for Excellence in Conflict Resolution from the International Institute for Conflict Prevention and Resolution • In Getting to Yes, renowned educator and negotiator Roger Fisher presented a universally applicable method for effectively negotiating personal and professional disputes. Building on his work as director of the Harvard Negotiation Project, Fisher now teams with Harvard psychologist Daniel Shapiro, an expert on the emotional dimension of negotiation and author of Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts. In Beyond Reason, Fisher and Shapiro show readers how to use emotions to turn a disagreement-big or small, professional or personal-into an opportunity for mutual gain. From the Trade Paperback edition.

3 d Negotiation

3 d Negotiation Author David A. Lax
ISBN-10 9781422143445
Year 2006-08-24
Pages 304
Language en
Publisher Harvard Business Press
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When discussing being stuck in a "win-win vs. win-lose" debate, most negotiation books focus on face-to-face tactics. Yet, table tactics are only the "first dimension" of David A. Lax and James K. Sebenius' pathbreaking 3-D Negotiation (TM) approach, developed from their decades of doing deals and analyzing great dealmakers. Moves in their "second dimension"—deal design—systematically unlock economic and noneconomic value by creatively structuring agreements. But what sets the 3-D approach apart is its "third dimension": setup. Before showing up at a bargaining session, 3-D Negotiators ensure that the right parties have been approached, in the right sequence, to address the right interests, under the right expectations, and facing the right consequences of walking away if there is no deal. This new arsenal of moves away from the table often has the greatest impact on the negotiated outcome. Packed with practical steps and cases, 3-D Negotiation demonstrates how superior setup moves plus insightful deal designs can enable you to reach remarkable agreements at the table, unattainable by standard tactics.

Rebels at Work

Rebels at Work Author Lois Kelly
ISBN-10 9781491903933
Year 2014-11-05
Pages 182
Language en
Publisher "O'Reilly Media, Inc."
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Ready to stand up and create positive change at work, but reluctant to speak up? True leadership doesn’t always come from a position of power or authority. By teaching you skills and providing practical advice, this handbook shows you how to engage your coworkers and bosses and bring your ideas forward so that they are heard, considered, and acted upon. Authors Carmen Medina and Lois Kelly—once rebels themselves—reveal ways to navigate your workplace, avoid common mistakes and traps, and overcome the fears that may be holding you back. You can achieve more success and less frustration, help your organization do better work, and—most important—find more meaning and joy in what you do.